Q. Will I be charged if my cruise ship cannot stop in Grand Cayman?
A. No. You will not be charged if the cruise ship is late or is unable to make a stop in Grand Cayman. You will also not be charged if the excursion operator had to cancel the trip due to bad weather or equipment failure. There is always the chance that the ship will not make it to Cayman if the weather is not good. This is usually the exception rather than the rule and although not guaranteed, the chances are that you will dock here.
Although your credit card number is asked for at the time of making a reservation, it will NOT be billed if your cruise ship does not dock as it wouldn't be fair.
Q. How many people do you take out?
A. We have a fleet of boats that we can use depending on how many bookings there are for a particular day. Generally our boats can hold around 30 people which keep our groups smaller so we can offer a very personalized and enjoyable experience. This is a much smaller group than the vessels the cruise ships book, some of which can hold around 200 people!
Q. Is bus transportation to the excursion included in the price?
A. For the regular trip for 'Individuals' the transportation is included in the price of the excursion. For private charters there is a small additional fee if transportation is required.
Q. How do I find my excursion?
We will meet you on the cruise ship here. Just look for the sign that reads Tours Cayman.
Q. Can we scuba dive?
A. Our boats are not equipped to take dive gear, therefore you will need to get in touch with a dive operator that can offer this type of trip for you.
Q. Where does the Cruise Ship dock?
A. All ships call at George Town, Grand Cayman and anchor offshore. Passengers are then transported ashore by ferry boats to the terminal in George Town. When they arrive in George Town, passengers are right in the center of Grand Cayman's excellent shopping district. A variety of restaurants are also within walking distance from the terminal.
Q. Will there be food for the Stingray's?
A. Yes, food (squid) for the Stingray's will be available from the crew member in the water. If you'd like to feed them, he will show you how & give you some pieces.
Q. Is there Disability & Wheelchair access?
A. Yes, we can accommodate people with disabilities providing you can get from the dock to the boat with assistance.
A wheelchair cannot be wheeled on to the boat but with assistance it is possible get on-board. With regards to a wheelchair onboard the boat, i t depends which boat we're using. Our larger boats can accommodate a wheelchair but most of the smaller ones don't have enough deck space for the chair. We prefer, if possible, for people to leave their wheelchairs in the office.
The access to the water is from swim steps at the rear of boat with three vertical steps to get back on. Again, providing you are able to do this with assistance then this is fine.
The crew are more than happy to help in any way possible to make this a fantastic experience for you.
Q. What happens during bad weather?
A. The tour operator's Captain (not those holding the reservation) has the sole right to cancel the scheduled trip due to weather conditions. If the captain cancels the trip you will not be charged for the tour.
Q. What is your cancellation policy?
For the 'Trips for Individuals', you must cancel your booking at least 72 hours in advance to incur no charge of the activity price. After that all trips become non-refundable. For 'Private Charters', you must give at least 14 days advanced notice to incur no charge of the activity price. If you cancel your trip between 7 and 14 days before the date of the trip, you agree to forfeit 50% of the boat fee. If you cancel your trip between 0 and 6 days before the date of the trip, you agree to forfeit 100% of the boat fee.
To cancel an excursion, send an email to firstname.lastname@example.org with your name, activity details and cancel request.
Q. What does Island Time & Ship Time mean?
A. The Cayman Islands remain on United States Eastern Standard Time all year round (we do not adjust our clocks for Daylight Savings Time). All excursion times are shown in Local Island Time. Daylight Saving Time begins for most of the United States on the first Sunday of April at 2:00am. Time reverts back to Standard Time (when ship time is the same as Cayman Islands time) at 2 a.m. on the last Sunday of October.